Terms & Conditions of Sale
Terms & Conditions of Sale
Dr Washing Machine Pty Ltd (ACN 609 387 877) as trustee for the DR Family Trust, trading as Dr Washing Machine (“we”, “us”, “our”)
ABN: 33 550 922 483
Last Updated: 4 September 2026
These Terms & Conditions apply to every purchase of Kleenmaid appliances made through this website. By placing an order with us, you acknowledge that you have read, understood, and accepted these terms.
Please pay particular attention to the sections covering delivery, inspection on delivery, returns, cancellations, and your rights under the Australian Consumer Law, as these sections explain your responsibilities when receiving an applianc
1. Orders
When you place an order through our website, your order constitutes an offer to purchase the selected product(s). A contract of sale is formed only when we issue a dispatch confirmation. An automated order acknowledgement does not constitute acceptance of your order.
1.2 Order Cancellation by Us
We reserve the right to decline or cancel an order before dispatch where, for example:
- The product is unavailable or out of stock;
- There has been a pricing or listing error;
- We are unable to deliver to your nominated address; or
- There are other reasonable circumstances preventing us from fulfilling the order.
If we cancel your order, you will receive a full refund of any amount paid.
1.3 Product Condition and Source
All products supplied by us are:
- Brand new;
- Supplied in their original manufacturer packaging; and
- Sourced directly from the Australian distributor for the Kleenmaid brand.
2. Prices and Payment
2.1 Prices
All prices displayed on our website are in Australian Dollars (AUD) and include GST.
2.2 Delivery and Installation
Unless otherwise stated, product prices exclude delivery and installation charges.
2.3 Payment
Payment must be made in full at the time the order is placed. We will not dispatch an order until payment has been successfully received and cleared.
2.4 Pricing Errors
If a product has been listed at an obviously incorrect price due to a typographical, technical, or other error, we will contact you before processing the order.
You will then have the option to:
- Pay the correct price; or
- Receive a full refund and cancel the order
3. Delivery
3.1 Delivery Charges
A flat delivery fee of $110 per shipment applies within our standard delivery area.
Orders outside our standard delivery area may incur an additional delivery charge. We will advise you of any additional charge and obtain your confirmation before dispatch.
3.2 Dispatch
Appliances are dispatched directly from the authorised distributor’s warehouse.
3.3 Delivery Timeframes
Any delivery timeframes displayed on our website or provided by our staff are estimates only.
While we will make reasonable efforts to keep you informed of delivery progress, we are not responsible for delays caused by circumstances outside our reasonable control.
3.4 Delivery Location
Standard delivery is to the ground-floor entry point of your nominated delivery address.
Delivery does not include:
- Carrying the appliance upstairs;
- Moving the appliance into its final position;
- Unpacking the appliance;
- Removal or disposal of packaging;
- Installation, connection, or commissioning; or
- Removal or disposal of an existing appliance.
3.5 Delivery Attendance
A person aged 18 years or older must be present to receive and sign for the delivery.
If nobody is available, or if suitable access is not available due to circumstances such as:
- Narrow entrances;
- Restricted parking;
- Locked gates; or
- Other access restrictions,
a redelivery fee may apply.
3.6 Measuring and Access
You are responsible for ensuring that the appliance will fit through all relevant doorways, hallways, entrances, and into the intended installation space.
Please measure carefully before placing your order. Refer also to clause 6.2 and the manufacturer’s specifications before purchasing.
3.7 Multiple Items
Where an order contains multiple products, we reserve the right to deliver the products in separate shipments or instalments.
4. Inspection on Delivery
IMPORTANT: Please inspect your appliance before signing for delivery.
4.1 Inspect Before Signing
Before accepting the delivery, you should carefully inspect:
- The external packaging/carton; and
- The appliance itself, where reasonably possible,
for any visible signs of transit damage.
4.2 Visible Damage
If visible damage is present, you should either:
- Refuse delivery; or
- Clearly record the damage on the driver’s consignment note before signing for the delivery.
4.3 Damage or Shortage Notification
You must notify us in writing within 48 hours of delivery of any damage, missing items, or shortages.
Your notification should include clear photographs showing:
- The appliance;
- The damage or issue; and
- The original packaging.
Claims made after 48 hours may not be able to be accepted, subject always to your rights under the Australian Consumer Law.
4.4 Keep Original Packaging
Please retain all original packaging until you have had an opportunity to fully inspect and test the appliance.
4.5 Australian Consumer Law
Nothing in this section limits or excludes your rights under the Australian Consumer Law (ACL) in relation to goods that are faulty, not of acceptable quality, or not as described.
5. Risk and Title
5.1 Risk
Risk in the goods passes to you when the goods are delivered to your nominated address.
5.2 Ownership
Title to the goods passes to you once we have received payment in full.
6. Change of Mind, Sizing Errors and Cancellations
6.1 Cancellation Before Dispatch
You may cancel your order before dispatch at no cost.
Please contact us as soon as possible. Once an order has been released to the warehouse, we may not be able to stop the dispatch.
6.2 Returns After Dispatch
After dispatch, we are not required to accept a return where you:
- Have changed your mind; or
- Ordered the wrong size or model.
However, we may consider such requests on a case-by-case basis.
Where we agree to accept a return, all of the following conditions apply:
- You must obtain written return authorisation from us before returning the product;
- Unauthorised returns will not be accepted;
- The appliance must be unopened and unused;
- The appliance must remain in its original, undamaged packaging;
- The return request must be made within 30 days of the invoice date;
- A 25% restocking fee will apply, calculated on the purchase price of the goods;
- The original delivery charge is non-refundable;
- You are responsible for return freight costs;
- You are responsible for appropriately insuring the goods while in transit; and
- Any refund will be processed after the returned goods have been received and inspected.
6.3 Installed or Used Appliances
Appliances that have been unpacked, installed, connected, or used cannot be returned for change-of-mind reasons.
6.4 Faulty Products
The change-of-mind provisions in this section do not apply to faulty goods.
Your rights in relation to faulty goods are set out in Section 7 – Your Rights Under the Australian Consumer Law.
7. Your Rights Under the Australian Consumer Law
7.1 Consumer Guarantees
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to:
- A replacement or refund for a major failure;
- Compensation for reasonably foreseeable loss or damage resulting from a failure; or
- Repair or replacement where goods fail to meet the acceptable quality guarantee and the failure does not amount to a major failure.
7.2 No Exclusion of Legal Rights
Nothing in these Terms & Conditions excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law where doing so would be unlawful.
7.3 Faulty Appliances
If you believe your appliance is faulty, please contact us first so that we can assist with diagnosing the issue and determining the appropriate next steps.
Please refer to Section 8 – Manufacturer’s Warranty.
8. Manufacturer's Warranty
8.1 Kleenmaid Warranty
Kleenmaid appliances carry a manufacturer’s warranty of 5 years from the date of delivery for normal domestic use.
The manufacturer’s warranty is provided by:
Compass Capital Services Pty Ltd
ABN: 96 138 214 525
Trading as Kleenmaid
Level 2, Suite 3, 204 Botany Road
Alexandria NSW 2015
Telephone: (02) 9310 1207
This manufacturer’s warranty operates in addition to your rights under the Australian Consumer Law.
8.2 Making a Warranty Claim
Please contact us first if you experience an issue with your appliance.
As appliance technicians, we can assist with diagnosing the issue and, where appropriate, lodge a warranty claim with Kleenmaid on your behalf.
You may also lodge a warranty claim directly with Kleenmaid.
8.3 Proof of Purchase
Please retain your invoice and record the appliance’s:
- Model number; and
- Serial number.
Warranty claims may require valid proof of purchase and a verifiable serial number.
8.4 Warranty Terms and Exclusions
The manufacturer’s warranty is subject to Kleenmaid’s own warranty terms, conditions, and exclusions.
These may include, among other things:
- Incorrect installation;
- Misuse or improper use;
- Damage caused by power surges;
- Unauthorised repairs;
- Commercial use; and
- Normal consumable items such as globes, seals, and filters.
A no-fault-found or service call fee may apply where the reported issue is determined not to be covered by the manufacturer’s warranty.
9. Installation
9.1 Installation Service
We do not install appliances purchased through this store unless installation has been separately quoted and agreed in writing.
9.2 Licensed Installation
Where required, appliances must be installed by an appropriately licensed tradesperson, such as:
- A licensed electrician;
- A licensed plumber; or
- A licensed gas fitter,
as applicable to the appliance.
Installation by an unlicensed person may be unlawful and may affect the manufacturer’s warranty.
9.3 Site Requirements
You are responsible for ensuring that your installation location meets the manufacturer’s requirements, including requirements relating to:
- Electricity;
- Water supply;
- Drainage;
- Gas;
- Ventilation; and
- Other applicable site conditions.
We are not responsible for additional costs resulting from unsuitable site conditions.
10. Product Information
10.1 Product Specifications
Images, dimensions, specifications, colors, finishes, and other product information displayed on our website are supplied by the manufacturer and are indicative only.
Actual colors may vary depending on your screen or display settings.
10.2 Installation Specifications
Before ordering an appliance or making any cabinetry, benchtop, plumbing, electrical, or other modifications, you should check the manufacturer’s official installation specifications for the specific model.
10.3 Product Suitability
We may provide general product advice based on our experience. However, you are responsible for satisfying yourself that the selected appliance is suitable for your particular requirements, property, installation location, and intended use.
11. Liability
11.1 Liability for Goods
Subject to your rights under the Australian Consumer Law, and to the extent permitted by law, our liability arising from the supply of goods is limited, at our option, to:
- Repairing the goods;
- Replacing the goods;
- Supplying equivalent goods; or
- Refunding the purchase price.
11.2 Indirect or Consequential Loss
To the extent permitted by law, we are not liable for indirect or consequential loss, including:
- Loss of profit;
- Cabinetry or benchtop modification costs;
- Installation or removal costs; or
- Costs arising from delivery delays.
11.3 Non-Excludable Liability
Nothing in these Terms & Conditions limits or excludes our liability where that liability cannot lawfully be limited or excluded.
12. Privacy
We collect and use your personal information for purposes including:
- Processing your orders;
- Arranging delivery;
- Providing customer support;
- Assisting with warranty claims; and
- Communicating with you regarding your purchase.
Where necessary, we may share relevant information with:
- The product distributor;
- Freight and delivery carriers; and
- Warranty service providers or agents.
For further information about how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.
13. Events Outside Our Control
We are not responsible for delays or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.
Such circumstances may include:
- Freight or transportation disruptions;
- Natural disasters;
- Fire;
- Flood;
- Industrial action;
- Supplier failure; or
- Other events beyond our reasonable control.
We will make reasonable efforts to keep you informed where such circumstances affect your order.
14. General
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to operate.
14.2 Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time you place your order will apply to that order.
14.3 Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
15. Contact Us
If you have any questions regarding these Terms & Conditions, your order, delivery, returns, or warranty claims, please contact us:
Dr Washing Machine Pty Ltd
ACN: 609 387 877
As trustee for the DR Family Trust
Trading as Dr Washing Machine
ABN: 33 550 922 483
Address:
13/39 Essex Street
Pascoe Vale VIC 3044
Australia
Email: drwm.repairs@gmail.com
Phone: 0403 524 130
Website: Dr Washing Machine Shop
Last Updated: 4 September 2026
Note: Because this is a legal Terms & Conditions document for an Australian business, the wording should ideally be reviewed by an Australian lawyer before publication, particularly the provisions dealing with returns, liability, warranty, and the Australian Consumer Law.